FAQs

What does CarVIO do?
What types of vehicles do you purchase?
How do I get an offer for my vehicle?
What if I’m selling more than one vehicle?
How long does it take to get an offer?
From the time I submit my information, how long before I will receive payment?
Where can I see all my offers?
If I accept your offer to sell my car, what steps should I take?
Where is CarVIO Located?
Do you charge any fees for your services?
What are your hours of operation?
Is CarVIO Licensed, Insured and Bonded?
Is CarVIO rated with the Better Business Bureau?
What is the difference between CarVIO vs. Trade-In?
What is the difference between CarVIO vs. Selling Yourself?
What is the difference between CarVIO vs. Competition?
What does CarVIO do?

We help consumers quickly sell their used vehicles right from their home. When a consumer requests an offer, they get an immediate response with a buy bid. If the bid is accepted, CarVIO picks up your car within 72 hours and pays you in real-time. CarVIO handles all DMV paperwork and bank payoff. We take the stress out of selling your car!

What types of vehicles do you purchase?

We buy all types of cars, running, slow-running or non-running.  

  • Wrecked
  • Damaged
  • Title
  • Salvage Title
  • All Conditions
  • High Mileage
  • Doesn’t pass a smog check
  • All Makes and Models
How do I get an offer for my vehicle?

It’s fast, easy and hassle-free.  Just contact us at (866) 568-2565 and we can come to you for free, or you can bring the car to us at one of our easy-to-access locations.

What if I’m selling more than one vehicle?

No problem!  We can help you with as many cars as you want to get rid of and offer cash up to $5000.00 per car.

How long does it take to get an offer?

Most offers are sent instantly. We provide offers within 24 of hours once we receive all of your information.

From the time I submit my information, how long before I will receive payment?

CarVIO will issue a payment when we pick up your car. You may choose to deliver the car yourself, in which case CarVIO will issue payment when you bring your car to one of our 75 nationwide locations.

Where can I see all my offers?

Offers can easily be found in your email inbox.  If you are having trouble viewing your offer, you can give us a call at (866) 568-2565.

If I accept your offer to sell my car, what steps should I take?
  • Be sure you remove all of your personal belongings.  Be sure to check the trunk, glove box, and any other storage areas.
  • Remove your license plates from the car, once you no longer have the car you can take them to the DMV to cancel the car’s registration or transfer them to another car.
  • If you have a title, be sure to have a notarized and signed title for the car.
Where is CarVIO Located?

Our headquarters are in San Carlos, CA, but we have 75 locations in all 50 states.

What are your hours of operation?

Monday: 9:00 AM – 5:00 PM PST
Tuesday: 9:00 AM – 5:00 PM PST
Wednesday: 9:00 AM – 5:00 PM PST
Thursday: 9:00 AM – 5:00 PM PST
Friday: 9:00 AM – 5:00 PM PST
Saturday: Closed
Sunday: Closed

Is CarVIO rated with the Better Business Bureau?

Yes!  We have an A+ rating with the BBB and have been a member since April 2019.

What is the difference between CarVIO vs. Trade-In?
CarVIO TRADE-IN
Cash Offer Expected to buy another car
Clean Title or Salvage Title accepted Clean Title required
Running, Slow-Running or Non-Running Car Running Car
Stay at home, no need to leave your house Need to take the car to the location to trade it in.
What is the difference between CarVIO vs. Selling Yourself?
CarVIO Selling Yourself
Clean Title or Salvage Title accepted Lien or Clean Title required
Running, Slow-Running or Non-Running Car Running Car expected
Stay at home, no need to leave your house May have to take car to show someone and set up multiple viewings of the car
No added expense with advertising Will have to pay for advertising to sell your car
What is the difference between CarVIO vs. Competition?
CarVIO Competition
Cash Offer Encouraged to trade-in for a new car
Clean Title  or Salvage Title accepted Clean Title Required
Running, Slow-Running or Non-Running Car The car must be in running condition
Car Buying is our only business Buys and Sells Cars
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